Are you looking for ways to improve the performance of your security guards? Safety and security are paramount for businesses, commercial employees, and clients. Traditional security measures like in-person guards at building entry points can be effective. However, there’s more that can be done to ensure optimal safety. In this blog post, we will explore six tips on how to improve the service of your existing security guard team while also considering cost savings. With these suggestions, you’ll know your people are protected without paying a fortune for premium services. Read this article from start to finish to discover how it is possible to make well-informed decisions about improving your business’s safety system!
Make sure security guards have proper training and licenses
Ensuring security guards have adequate training and correct licensing is essential for running an effective security guard service. Without these, the staff may be unreliable or even unsafe. It’s essential to ensure your guards are not just correctly licensed but also up to date on the latest training and techniques in areas like conflict resolution and crowd control. Furthermore, all staff should have regular situation-based training to prepare them for any scenarios they may encounter during their shifts. Doing due diligence on your personnel makes a big difference in improving the security services you can provide to your clients, ultimately giving you the edge over competitors.
Establish a clear communication system between guards and management
There is no denying the importance of having an effective and efficient communication system between security guard management and their staff. Establishing a clear communication system helps identify improvement areas, create transparency in operations, and improve overall productivity. From establishing protocols for handling risks to setting a standard for compliance with regulations and policies, everyone on the security management team must be on the same page regarding process execution. Doing so will ensure that the security guards understand what is expected from them and can seamlessly provide the best quality of service.
Implement a rigorous vetting process for new hires
It is essential for any security guard service to thoroughly vet new hires before making a formal offer of employment. By implementing a rigorous vetting process, you can ensure that each candidate possesses the necessary qualifications and is free from criminal records. This type of vetting should include professional references and background checks to verify identity and review credit, criminal, driving, and/or health records pertinent to the position. Establishing this level of scrutiny can limit the potential for liability due to negligence in training or hiring practices by your security guard service. Additionally, taking measures to confirm that suitable candidates meet all job requirements will result in fewer problems down the line when it comes to employee retention.
Develop a strict policy that outlines the behaviors and expectations of security guards
To ensure consistent service from all security guards, it’s essential to develop strict policies that lay out expectations for acceptable behavior. Such policies should include details about punctuality, dress code, and job descriptions so that each security guard knows what to do and how to do it. Regularly checking in with guards during their shifts can also ensure that these standards are upheld and help detect any red flags before they become an issue. Holding your security guards accountable to set expectations creates a more reliable service for customers and clients.
Invest in the right technology to ensure safety and efficiency
Investing in the right technology can make all the difference in keeping people safe and running your security guard service as efficiently as possible. Using up-to-date tech solutions that provide timely data, allow two-way communication between guards and the base office, and offer monitoring capabilities help you stay one step ahead of potential risks, issues, or disasters. Some examples of technology that security guard services can utilize include surveillance cameras and systems, advanced access control devices such as key cards or biometric scanners, panic buttons for quick response times, and mobile apps for tracking patrol points. Investing in the right tech solutions to support your business operations will make you better equipped to meet new safety requirements while heightening performance levels across the board.
Create an effective plan of action in case of emergencies or threats
It’s essential to create a well-thought-out plan of action in case of emergencies or threats. Before an emergency, take the time to prepare and ensure your staff is knowledgeable and confident in handling any situation. This can help keep your security team and the public safe from harm. To get started, identify potential risks and develop specific plans for responding to each one based on the facilities’ potential needs. Ensure the entire staff is trained in the proper techniques for dealing with dangerous situations, establish communication protocols between all employees, create an evacuation plan if needed, and have equipment on hand, such as fire extinguishers or first aid kits when necessary. Taking these steps before a problem arises can better prepare you for potential threats or emergencies.
Concluding thoughts
Security guard services must prioritize the safety and security of those they are protecting. By following the six tips outlined in this blog post and ensuring that the security guards are properly trained and vetted, supervisors can ensure that everything is done to ensure those under their protection are secure. With these strategies, businesses can focus on more important things knowing that their physical safety is taken care of.
